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RETURN & EXCHANGE POLICY
OPTIANO can only accept an exchange if the blisters/vial are not opened or are found to be factory defective. Opened lenses cannot be exchanged under any circumstances.
In the case that you receive defective lenses, you must proceed as follows:
1. Contact OPTIANO’s representative within TWO business days from the receipt of your shipment.
2. Returning defective lenses must be sent within 2 business days from the time that the customer initially contacted OPTIANO’s representative to report the defect.
3. Defective lenses must be returned before we can exchange them and may only be exchanged for the exact same lens model, color, and prescription.
If you do not follow the instructions above, WE WILL NOT be able to replace your lenses.
The company, will examine each lens and check them for protein deposits which indicate whether the lens was used. If there is a scratch or tear on the lens and it was used, the Manufacturer may not replace the lens.
Shipping charges for returns and exchanges will be carried by the customer.
SHIPPING & TRACKING
Minimum 3-5 days are required for delivery. Order can be delayed in case of sales, natural disasters & holidays. If you need your order sooner, please contact us. For urgent delivery you have to transfer the amount online first, then will dispatch your parcel overnight. Most orders deliver the next business day.When you have submitted an order, soon Optiano representative will call you for confirmation. Once the order is ready to be dispatched, you will receive a shipment confirmation message with the tracking number.